With the time I have spent chasing Dominos folks to get the refund of 538 and the inconvenience caused to me, I demand additional compensation and strict action should be taken agains the company for harrassing the customer. 5) There is not refund tracking online, everytime a call has to be made to the customer care wherein customer support associate just do a normal calculation of days from the order date and mentions that it will be done by that date.Ĭonsidering this scenario, Dominos looks like completely looting the public with no policy in place, no centralized complaint tracking, no ownership. Contact details for Dominos Australia including phone numbers and details for customer feedback, stores, media, investor relations, and information security. 2) The order status on app is not showing the correct status and customer has to call to customer care to check the status 3) Even customer care doesn't have any data to confirm on the order status and they have to call the store to check the status 4) Their website nowhere mentions the TAT/ SLA for refund. here are the key issues 1) They failed with 30 minute delivery promise or free food as they neither delivered the food nor refunded the amount. Till the time of writting this, I don't have clarity around when I will get the refund and how can these guys run a company like this with so many broken processes. Store manager is asking me what is my paytm number and if I need money then he can transfer it from his personal account, which I refused as my source payment instrument should be captured in the dominos system and they should refund it to my original payment instrument. Today on 4th when I called customer care and to the store manager they are saying it will be done by tomorrow. On 29th Again when I called to store manager, he mentioned that the amount will be refunded on 3rd. Finally store manager called me and apolozied for the issue and offered free food next day which I refused and he mentioned that in 7 - 10 days it will be refunded. Also, there was no clarity to the customer support as few of them told refund will be done only to dominos wallet few mentioned that it will be done to paytm. Every time they mentioned that I will get a call back which never happened. Post that I called customer care on next day to ask for the refund. At 11.15, delivery boy called asking about the address and finally order was not delivered. At 11 PM, when I called customer care, he informed that it looks like that the order has been cancelled and I will get the refund. After making around 8 calls to the customer care, they kept promising that order is on the way. I hereby request you to take immediate action regarding my complaint and settle up by doing the needful.I have ordered Dominos Pizza online from the CV Raman Nagar store 22nd May as an advance order (prepaid with paytm) with delivery time at 9.30 PM. This has been a really harsh and unfair experience for me and i am appalled at domino’s. I personally had to cook the items by myself to be able to eat it to avoid possible stomach issues. At 7:50pmĭespite there being a 30 minutes guarantee or free policy, the delivery man refused to give me the order unless i paid for it beforehand.Īfter opening the pizzas i was shocked to see such visible low quality of the pizzas, the pizza toppings were burned and dry, the base was raw and uncooked, the tacos were raw and uncooked. Deal may vary by location, only at participating stores, excluding dine-in restaurants, T&Cs apply. unfortunately the order came after 1 hour ie. Enter your address to see your local deals, coupons and offers. With my order number #183 from my nearest domino’s branch in chennai. I placed my order at 6:47pm on 25th sept, 2022 Also use our toll Free Number finder that will help you to find out the toll free number or customer care number of any business in India. Using toll free services, call charges is paid by them, irrespetive of the the duration of the call. I would like to lodge a complaint against domino’s for the unfair service i have received yesterday and having to eat poor quality food delivered. This customer care number helps the customer to contact the help desk of Dominos Pizza with Free of cost.
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